Shipping Information

Thank You for Your Order with Simplicity Australia

We understand how eager you are to receive your Simplicity Australia order, and we share that excitement! To ensure you get your items as soon as possible, we prioritize efficient processing and shipping.

Order Processing and Shipping

  • Australian-Based Warehousing:
    All our products are stored and shipped within Australia, typically from warehouses located in VIC or NSW. Warehouse selection depends on stock levels and demand.

  • Processing Time:
    Our diligent team processes all orders within 1-3 business days (Monday to Friday) of purchase. Please note that this timeframe may extend during peak holiday seasons or public holidays.

  • Delivery Timeframe:
    You can expect to receive your order within 4–14 business days from the date of purchase. This timeframe excludes any delays caused by external courier services. If your order is taking longer than expected, we sincerely apologise for the inconvenience. Unfortunately, these delays can happen after your order has left our warehouses and enter the courier network.

  • Cancel Order:
    If you wish to cancel your order, please contact our customer service team within 24 hours of placing your order. Our team will promptly confirm the cancellation. Please note that if more than 24 hours have passed and the parcel has already been shipped, we regret that we are unable to process the cancellation.

  • Free and Fast Delivery:
    We offer free Australia-wide delivery on all orders with no minimum purchase requirement, unless otherwise specified.

Tracking Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include your tracking number, allowing you to monitor your order’s progress during transit.

Contact Us

If you have any questions or concerns regarding your order, please don’t hesitate to contact us via our Contact Us page. Be sure to include your order number for efficient assistance. One of our friendly team members will respond to your inquiry within 24–48 hours.

Product Origin

While our products are stored and shipped from Australia, please note that they are not manufactured in Australia. To ensure affordability and quality, our products are typically made in China.